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Frequently Asked Questions

We have compiled a list of most frequently asked questions about the move to a digital event. If you have a question we haven’t answered, please contact us at

Contact information

General questions


Education Sessions/Call for Presentations

Registration questions


Expo/Hub questions

Digital Experience

What is the format of this Inforum 2020: The digital experience and when will it take place?

Inforum, our annual user conference that was scheduled to take place September 14-16, 2020 in Las Vegas, is transitioning to a digital event for 2020. The digital program will take place September 15-16 and will offer a unique experience that is interactive and informative, providing many opportunities for you to engage with Infor experts, network with peers, and expand your product knowledge. The recorded content will be available for 90 days after the event.


What is the cost for the Inforum 2020 digital event?

The Inforum 2020: The digital experience is a free event, and you will be able to register with a verified company email address (No Gmail, Hotmail, Yahoo, etc.). Remember to browse the Inforum 2020 website often for schedule and program updates.


Why did you move the physical Inforum 2020 in Las Vegas to a digital event?

We have been closely monitoring the evolving novel coronavirus (COVID-19) outbreak, including guidance from the Centers for Disease Control & Prevention (CDC) and local, state, and federal government directives and guidance. The health and safety of our employees, customers, partners, and communities remain our top priority. Given the dangers associated with COVID-19 transmission and the future unknowns from this pandemic, we have decided to cancel the in-person Inforum event this year and will reimagine a digital program which will enable you to engage with experts and each other to share ideas and expand your product knowledge during this time when face-to-face meetings are not possible.


Information about the digital format

What kind of software will be required to view the conference?

The only requirements for attending the web-based digital setting is a computer and an internet connection.


Networking with other Inforum customers is a big reason I attend Inforum. How are you going to offer that benefit to attendees digitally?

There will be many opportunities to join conversations during the digital event: You can join in live Q&A sessions, join conversations in the breakout rooms, or ask the experts questions in the virtual Hub. You will also have the ability to email other attendees within the platform or have a private conversation via the chat feature.


How can I access the presentations once the event is over?

Once the digital event has concluded, you can use your same registration login to access the recorded on-demand sessions for 90 days following the event.



Registration, refunds, and roll-over options

Will I receive a refund for the registration fees I paid for the in-person event?

Yes, all registration fees paid for the in-person event have been refunded or applied towards a roll-over registration to the in-person Inforum 2021. If you have not received your refund or roll-over confirmation, click here to let us know.


Will I be reimbursed for my lost travel and accommodation costs?

Infor has cancelled all attendee hotel reservations made through the conference registration process. You will not be charged for these hotel reservations. If you booked a hotel outside the conference website, you will need to contact the hotel directly to cancel your reservation.


Unfortunately, we are unable to provide a refund for your travel expenses.


If I have already registered for the in-person Inforum, will I need to register again for the digital event?

Yes, you will need to re-register for the digital event.  Registration is now open for Inforum 2020: The digital experience.