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Frequently Asked Questions

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We’ve compiled a list of most frequently asked questions about Inforum. If you have a question we haven’t answered, please submit it here.

Contact information

General questions


Educational Sessions/Call for Papers

Registration questions


Expo/Hub questions


When and where is Inforum?

September 23-26, 2019
Ernest N. Morial Convention Center
900 Convention Center Blvd, New Orleans, LA 70130

Why should I attend Inforum?

At Infor, we’re obsessed with customer success. Inforum is one way we prove it. This one-of-a-kind event is your all-access pass to the information and resources you need to optimize the value of your Infor investment. Why attend? So you can…


  • Get strategic – With visionary sessions from industry leaders, innovative customers, Infor executives, and more
  • Get practical – By building the skills and knowledge to maximize the technology you have today and preparing for what comes next
  • Get hands-on – With new technologies and enhancements designed to help you work smarter and faster
  • Get inspired – By pioneering leaders in technology and from the world stage, transformative stories from your peers, and game-changing applications of science in enterprise software
  • Get the experience – Of engaging, networking and collaborating with your Infor community of product experts, partners, peers, colleagues, and friends
  • Get it all – At Inforum

What is the recommended attire for Inforum?

Business casual.

Will luggage check be available at the convention center?

We will provide a coat/bag check at the convention center Mon, Sept 23 through Thurs, Sept 26. Current charge is $2 per coat and $3 per bag.


What is cost to attend Inforum?

Early Bird through May 24, 2019 $1,095
Regular May 25 – September 21, 2019 $1,295
Onsite September 22 – September 26, 2019 $1,695

Are registration packages available?

Yes, group packages are available, but must be purchased at one time by selecting the appropriate option during registration.


For 6-10 Registrations – $995/each
For 11+ Registrations – $795/each


Day pass: $895—Provides one-day access on Monday, Tuesday, Wednesday or Thursday. Specific day must be selected at time of registration. Day pass includes: General Session (Tues and Wed only), education sessions, academies, The Hub with hands-on demos, partner exhibits, and Speed Sessions. Note: Only the Monday pass includes the Welcome Reception and only the Wednesday pass includes the Customer Appreciation Event.

What are the Inforum cancellation policies and fees?

Conference cancellations received no later than May 21, 2019 will not be charged a cancellation fee. Conference cancellations received May 22 through August 6, 2019, will be refunded less a $300 processing fee per registration. No refunds will be given for any Inforum registration cancellations received after August 6, 2019. Processing fees will be deducted from the refund being provided to the registrant. Refunds will not be provided to individuals who are no-shows to the event. Cancellation requests not received in writing will not be honored. Fees and costs associated with the cancellation of any travel reservations and/or hotel reservations are the exclusive responsibility of the registrant.


Please email all cancellations to:

What are the accepted registration fee payment options?

Registration fees can be paid by credit card (Visa, MasterCard, American Express). Checks are accepted for payments for $10,000 USD or more. Payment inquires can be sent to

I have registered but can no longer attend; can another person go in my place?

All substitutions must be sent in writing via email to No fee will be charged for processing substitutions.

Are guest passes available for Inforum?

Guest Passes are available for the following:


  • Monday Welcome Reception – $100
  • Wednesday Customer Appreciation Party – $200

Guests are not permitted to attend the conference sessions. Guest passes can be purchased at time of registration or on-site at Inforum. Limit of one Welcome Reception and/or Customer Appreciation Party guest pass per registrant can be purchased. All guest pass purchases are based upon availability. Please note guests must be 21 years of age or older.


What type of sessions will be available to me?

Types of sessions will include (but are not limited to):


  • Customer presentations: Hear success stories and best practices from other customers.
  • Product sessions: Dive deeper into product features and functionality targeted to your needs (from beginners to advanced users).
  • Panel discussions: Hear a variety of expert perspectives on a range of topics.
  • Vision/roadmap sessions: Learn about the future of Infor products and the vision for the company as a whole.
  • Partner sessions: Talk with certified partners, account managers, and customers as they share their stories of success and challenges.
  • Industry sessions: Learn about the latest trends for your industry and what to expect next.
  • Speed Sessions: Make the most of your time and attend short, focused sessions on a variety of industry and product topics.

What are Academy sessions?

Academy sessions are limited-size, hands-on computer lab classes offered across a number of products and a variety of topics. Advance registration is required via the Agenda Builder for Academy sessions, and participants are limited to two sessions to ensure all customers have the opportunity to experience these valuable environments.

When can I register for sessions and Academies?

You can register for sessions and Academies via the Agenda Builder tool once it is live at the end of May 2019. Please note only two Academies allowed per registered attendee.

What is the Agenda Builder and when will it be open on the website?

The Agenda Builder is an online tool that allows you to build your own personal schedule for the conference. By using the online session catalog, you can add sessions to your agenda, as well as include personal appointments. The Agenda Builder will be available at the end of May 2019.

Does Inforum have a Call for Papers and when will it open?

Each year, many of the most popular education sessions at Inforum are those presented by Infor customers just like you. Why not submit your ideas to present an education session at Inforum, and share your Infor software knowledge and expertise?


Customer presentation abstracts for education sessions can be submitted beginning in January and will be accepted through May. All primary speakers receive a complimentary registration for presenting at the event, and your session will be promoted on the conference website and in the conference session catalog on the mobile app. Look for the official Call for Papers coming soon.


What hotels are available for Inforum attendees?

Find the available hotels here:

Hotel rates listed do NOT include the applicable sales or occupancy taxes.

How do I book a hotel using the special Inforum rates?

Hotel reservations at designated Inforum hotels with the special negotiated Inforum rates are accessible at the end of the online registration process or you can complete your registration and log in later to book a hotel room. Hotel reservations or changes to existing reservations must by done by August 27, 2019; otherwise, they can be made directly with the hotel beginning September 3, 2019. Availability of Inforum rates will be at the discretion of the hotel after August 27, 2019.


Will there be parking? How do I get to the Ernest N Morial Convention Center by car?

Ample parking is available at the Convention Center for a daily fee.


  • $15.00 per vehicle with no in/out allowance for Lots F-G (cash only)
  • $25.00 per oversized vehicle (Lot J/K only)

Overnight parking is prohibited.


Download the parking map ›

See detailed directions ›

What and where is the closest major airport?

New Orleans is serviced by the Louis Armstrong New Orleans International Airport.


Louis Armstrong New Orleans International Airport is located approximately 15 miles from the Convention Center. Taxicab booths are located on the first level of the Terminal outside of Baggage Claim Belts 1 and 14. Taxi rides cost $36 from the Central Business District (CBD) or the French Quarter (west of Elysian Fields) for up to 2 passengers.


Uber and Lyft offer transportation services from the Airport. Passengers can meet their app-based ride service outside of the Ground Transportation Center located on the first floor of the Short-Term Parking Garage by crossing the pedestrian crosswalk located outside of Baggage Claim 6.


Will there be shuttle transportation available between the hotels and Ernest N Morial Convention Center?

Yes, for all hotels located more than 0.5 miles from the convention center.